NHS ULEZ patient reimbursement scheme – A message from Kingston Hospital

Posted on September 27th, 2023

Ultra Low Emission Zone (ULEZ) NHS patient reimbursement scheme – A message from Kingston Hospital

Kingston Hospital is within the expanded Ultra Low Emission Zone (ULEZ) and we have put plans in place to support patients who have to pay the ULEZ charge to attend their hospital appointment, and may be eligible to have this refunded. NHS patients may be able to claim a reimbursement for the ULEZ charge if they are clinically assessed as unable to travel to and from an appointment on public transport and:

• Have a compromised immune system, or
• Require regular therapy or assessments, or
• Need regular surgical intervention

If patients believe they meet the above criteria, we are asking them to mention this at the reception desk when they book in for their appointment. If they are using an automated check in for their appointment, we are asking them to mention this to the clinician at the start of their appointment, so an assessment can be caried out using the attached form.

To note:

• Patients are responsible for paying their ULEZ charge
• At this time, the Trust is only able to refund payments that have been made through the TfL Auto Pay account (if patients are unable to pay through TfL Auto Pay, they should let us know during their assessment)
• The Trust will request the refund and the money will then be credited to the patient via the Auto Pay system (it is free to set up an Auto Pay account at tfl.gov.uk/auto-pay)
• Patients can claim back the charge for up to three months after the date of their appointment
• NHS patients cannot claim for Congestion Charge or Ultra Low Emission Zone fines (Penalty Charge Notices)

If you receive any queries from patients asking about the reimbursement scheme, please direct them to the Kingston Hospital website for further details: https://kingstonhospital.nhs.uk/ultra-low-emission-zone-ulez-nhs-patient-reimbursement-scheme/